Samsung customer in China reports battery fire in new Note 7

Samsung customer in China reports battery fire in new Note 7
Samsung customer in China reports battery fire in new Note 7
Author

28 September, 2016

Samsung's global replacement programme for the Galaxy Note 7 has received strong response from consumers.

Last week, Samsung started shipping Galaxy Note 7 phones to U.S.

As part of its ongoing probe into the incident, which happened during landing of a Chennai-bound aircraft from Singapore on September 23, officials of DGCA has already met a five-member team from Samsung.

Samsung was also forced to push back the start of Note 7 sales in South Korea by three days to October 1 due to relatively slow progress in the recall in its home market.

The numbers in Europe are slightly lower than elsewhere. The report added that Samsung said on Sunday about 200,000 affected South Korean customers have turned in their devices.

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Samsung's recall of 2.5 million Galaxy Note 7 phones highlights the challenge electronics makers face in packing ever more battery power into ever thinner phones, while rushing for faster release dates.

The world's largest smartphone maker had originally planned to put the new devices - which it says won't have batteries that can catch fire while charging - on sale on Wednesday. The smartphone was recalled from 10 markets globally including South Korea.

The firm claimed that the latest problem affects just a handful of Note 7 devices, but has confirmed that it will not sell the Galaxy Note 7 in its home country until 1 October. However, Samsung revealed that they have replaced nearly half of the affected phones in US.

Samsung while not disclosing the number of cases behind this issue has acknowledged it and a spokesperson has said the problem is completely unrelated to the battery of the device. The Note7 was banned from use or charging on USA airlines by the Department of Transportation.

The Galaxy Note 7 model is yet to be launched in the Indian market.


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