How United selects passengers for involuntary bumping

Author

30 April, 2017

The passenger who was dragged off a flight after refusing to give up his seat settled with United for an undisclosed sum Thursday in an apparent attempt by the airline to put the fiasco behind it as quickly as possible.

United Airlines and Dao's attorney on Thursday announced a settlement had been reached.

The videos show officers pulling Dao, bleeding, from his plane seat and dragging him by his arms down the plane's aisle. The 69-year-old doctor suffered a concussion, and a broken nose and teeth, according to his lawyers.

United will "empower its personnel to make decisions and find solutions that make sense for both customers and employees", Munoz said in a letter to senators Wednesday that was sent in response to inquiries about the unusual removal.

"I think that it may seem like an over-reaction now but United has shareholders that they're responsible for and they need to fix their image." - said Steve Pease, United Airlines passenger.

Prior to the United incident, just one of the major US carriers, JetBlue JBLU.O , had a policy explicitly stating it would not overbook flights. A third also offered to do so for $1,000.

The incident was a major embarrassment for United.

Gary Kelly, Chief Executive Officer of the airline, said on Thursday that the Texas-based Southwest Airlines, which bumped 15,000 passengers off flights past year, had been thinking about ending overbooking for some time because of fewer no-shows.

Cespedes hurt in Mets' 6th straight loss, 7-5 to Braves
Collins said Syndergaard was expected to be available against Washington this weekend and likely will not go on the disabled list. TRAINER'S ROOM Braves: 2B Brandon Phillips exited in the second inning with a left groin strain and is day to day.


Yankees down BoSox 3-1
Wednesday's loss dropped Boston two games behind NY in the loss column and three behind the division leading Baltimore Orioles. Quintana earned his first win of the season after allowing only one earned run and scattering five hits over six innings.


Democratic Illinois House OKs public funding for abortions
Illinois' Medicaid program covers abortions in cases of rape, incest and when a mother's life or health is threatened. The house passed the abortion expansion despite a veto threat by the state's Republican governor, Bruce Rauner.


And on Thursday United announced there will be additional training for front-line employees on how to deal with hard situations and make on-the-spot decisions.

Later, Munoz apologized and described the incident as "truly horrific".

"United Airlines has accepted full responsibility for what occurred on Flight 3411".

- Raising the limit on compensation to $10,000 for customers who give up their seats starting Friday.

When Dr. Dao refused, Chicago Department of Aviation (CDA) police was called to remove him.

The airline said earlier Thursday that from now on, no passenger would be forced to give up his seat except in cases of safety and security.

United said they had asked for volunteers but no one volunteered and soon after Dao was selected to be removed from the flight along with three others.

Munoz, who took the helm at United in 2015 as part of an effort to improve customer relations, has faced calls to step down after referring to Dao as "disruptive and belligerent" in a statement following the incident.


More news


  • Google Home is now your flawless  kitchen assistant with new recipe feature

    Google Home is now your flawless kitchen assistant with new recipe feature

    Google Home has finally arrived in the United Kingdom , bringing a number of exciting new features to the connected home. It's pulling these recipes from the likes of Bon Appetit and Food Network so there's bound to be something for everyone.
    Ansari invites Polish businesses to invest in India

    Ansari invites Polish businesses to invest in India

    Armenia stated that how it had provided voluntary support for India at global forums that also include the United Nations (UN). The objective of the agreement is the development and coordination of bilateral cooperation in the agricultural sector.
    Why the Browns Should Draft Mitch Trubisky Instead of Myles Garrett

    Why the Browns Should Draft Mitch Trubisky Instead of Myles Garrett

    That's the PFT Live question of the day on the first day of draft week. Sapp added that on game tapes Garrett "disappears" for stretches.
  • U.S.  under Trump Series Lumber crash between Trudeau and Trump

    U.S. under Trump Series Lumber crash between Trudeau and Trump

    Canada's supply management system is controversial and riddled with issues, but it is in full compliance with trade rules. A diplomatic call between President Trump and Canadian Prime Minister Justin Trudeau was anything but "amicable".

    'Leaked' iPhone 8 schematic reveals mysterious circle on back

    Apple's new system would use electromagnetic frequencies at the higher range, which are usually reserved for data transmission. The problem? Apple has never mentioned the integration of such a system in its iPhone 8, or even in another device.

    Matt Barnes ejected after throwing near Manny Machado's head

    Farrell didn't take kindly to that jab and said he merely was answering questions about why players were absent from the lineup. Red Sox starter Drew Pomeranz (1-1) gave up two runs and five hits over 5 1/3 innings in his first career start at Camden Yards.
  • 'Bachelor' star Chris Soules charged in deadly Iowa crash

    'Bachelor' star Chris Soules charged in deadly Iowa crash

    The documents also say that while out of jail, Soules is not allowed to leave Iowa without written consent from the court. Chris ended up fleeing the scene of the accident and was arrested soon after, but is already out on a $10,000 bond.
    Player ratings: Chelsea in control as they defeat Southampton

    Player ratings: Chelsea in control as they defeat Southampton

    Whether or not Costa is still a Chelsea player next season is immaterial in respect of the current campaign. These are the most important things for us.

    Patty Mills scores 20 points off the bench as Spurs defeat Grizzlies

    The Rockets, led by James Harden's 34 points, overcame the Oklahoma City Thunder 105-99 to clinch their first-round series 4-1. A recent gut check from Head Coach David Fizdale provided fire for the No. 8 seeded Grizzlies to get back into this series .
  • Bayern's Neuer out for rest of season with foot fracture

    Bayern's Neuer out for rest of season with foot fracture

    We had many chances in the first half but then we lacked tranquillity. "I am furious, so furious tonight as I have never been". Spanish clubs have won the European competition the last three seasons. "It's time to introduce videos for the referees".
    Prominent firm to defend 'Bachelor' star in Iowa crash case

    Prominent firm to defend 'Bachelor' star in Iowa crash case

    He reportedly called 911 after the crash and checked the victim's pulse before leaving the scene, according to authorities. Meanwhile, Soules' spokesman, Stan Rosenfield, issued a statement saying Soules "was devastated" to learn Mosher died.

    Trump suggests he'll take 'sanctuary cities' case to Supreme Court

    Judge Orrick said that the language of the executive order made clear it sought to withhold funds beyond law enforcement. If he wants to take his case to the Supreme Court, he will have to through the 9th U.S.