09 January, 2018
"The winter storm has severely disabled equipment, resulting in terminal operators and airlines experiencing delays in getting planes and their passengers into their gates", said an official statement from the Port Authority, which manages all three of the major airports serving New York City.
"What happened at JFK Airport is unacceptable, and travelers expect and deserve better", he said in a statement."The Port Authority is committed to providing the highest caliber of service to all travelers and we will hold those responsible accountable for any shortcoming we find".
Port Authority Executive Director Rick Cotton said the agency, which oversees airport operations, would conduct a thorough investigation.
The official Twitter account for the Port Authority of NY and New Jersey tweeted news of the break, which also led to a shutdown of worldwide arrivals into Terminal 4. After the flooding began, power to the affected areas of the terminal was shut off for safety reasons.
The water main was the latest bad news for the airport, which has scrambled to fully function since the "bomb cyclone" storm blasted much of the East Coast on Thursday.
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"Due to a water main break at #JFK Terminal 4 there are flight delays".
Passengers faced a fresh headache when a water main break flooded the baggage claim area and Customs hall of Terminal 4 and halted global arrivals.
The airport is now experiencing departure and arrival delays of more than two hours. "There has been no impact on departures and [the airport shuttle] as far as we know". Video shows streams cascading from a ceiling and people slogging through pools of water.
Passengers at New York's John F. Kennedy Airport Terminal 4 wait for flights, Monday, Jan. 8, 2018.
QUEENS -JFK is nearly back to normal - and that means long lines, delayed flights and thousands of frustrated passengers.