Starbucks CEO apologises after two black men arrested in coffee shop

Starbucks is under scrutiny after two black men were arrested in one of their stores while waiting for a friend
Videos of 2 black men arrested at Philadelphia Starbucks draw outrage
Author

27 April, 2018

The problems started when the men asked for the code needed to use the bathroom and were told it was only available for paying customers.

Police departments across the United States have come under criticism for repeated instances of killing unarmed black men in recent years, which activists blame on racial biases in the criminal justice system. It also apologizes to the company's other customers as well. T.I. told TMZ as he was leaving LAX on April 15.

Don't expect to see T.I.

The attorney representing the two men who were arrested last Thursday for sitting in the Rittenhouse Square Starbucks confirms a meeting is set to happen between the CEO and men arrested. She is the chief operating officer for Starbucks. We take these matters seriously and clearly have more work to do when it comes to how we handle incidents in our stores. "I am the store manager and I am asking you to leave right now".

MARTIN: So there are protests this morning. "That's our goal", said Abdul-Aliy Muhammad, one of the protest's organizers and co-founder of the Black and Brown Workers Collective.

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Starbucks CEO Kevin Johnson called the arrests a "reprehensible outcome". Is that an acknowledgment that race was a factor in the employee's decision to call the police? You know, as an African-American executive myself with a 23-year-old African-American son, it was very hard to watch. "There are situations where it's appropriate to call the police, situations where there are threats or disruptions in our store". "We don't want this Starbucks to make any money today".

MARTIN: So what changes need to happen? When one of the men asked to use the toilet, a store employee refused because the men hadn't bought anything, which violates Starbucks's policy. That person arrived at the store as they were being arrested.

"We're welcoming people to share their point of view in the store", said Riley. But he added, "If a business calls and they say that 'someone is here that I no longer wish to be in my business, '" the officers have "a legal obligation to carry out their duties and they did just that". We'll have to move forward from this and learn from it.

Summary: Trouble is brewing at Starbucks, but can the brand save its image? We appreciate your time this morning.


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